Mistakes, Fraud and Complaints

Common card mistakes, credit score effects, fraud liability, cash withdrawals, closing a card and complaining to the RBI Ombudsman.

This section covers what goes wrong and how to fix it. The pillar guide on credit card mistakes lists the costly errors cardholders in India make and points to the official sources for each.

Read how a credit card affects your CIBIL and other credit scores before you apply for a second card or close an old one, and the guide to cash withdrawals on a credit card before you use a card at an ATM.

If money leaves your card without your consent, the fraud and zero liability guide explains why reporting within three working days matters. The closing a credit card guide covers the seven-working-day rule and the ₹500-a-day penalty, and the complaints guide shows the route from the card issuer to the Reserve Bank – Integrated Ombudsman Scheme, 2026.

These pages are general information, not legal advice. For large disputes or suspected identity theft, also consider the police, the National Cyber Crime Reporting Portal and, where needed, a lawyer.

Mistakes, Fraud and Complaints

Guides in this topic